About Me
I am Carmen F. Vlasceanu PhD., founder of Global Hospitality and Maritime Leaders.
I am dedicated to helping businesses craft transformative customer experience strategies and develop customer-centric teams.
I am also a Fellow of the Institute of Hospitality, Member of the Harvard Business Review Advisory Council and international speaker.
I also founded Angel Wings, charity organisation, advocating for community development, education, equality and mental health, while working as a Personal Development and Inspirational Life Coach.
‘Whether you are a hospitality professional, an aspiring leader, or simply someone committed to personal growth and achieving customer excellence, this book will undoubtedly leave a lasting impact. I am confident that, like me, you will find its message both inspiring and transformative.’
— Robert Richardson FIH MI – CEO, Institute of Hospitality
Positive customer experiences are the key to shaping human experience overall – with powerful benefits for both you and your organisation.
The C.A.R.E. Model unlocks the secret of creating a truly transformative customer experience. It bridges the gap between personal well-being and professional success, creating a strong synergy that enhances your own sense of fulfilment while driving the growth of your organisation and positively impacting your community.
Read this book to:
• Discover how customer experience excellence directly influences individual well-being, improving both personal and professional outcomes
• Reassess your life goals, redefine your purpose, and align your actions to create meaningful impact in your personal and professional life
• Gain practical insights into effective team collaboration and how it drives organisational success
• Learn to re-engineer processes to foster a culture of empathy, growth and improved customer experiences
• Follow a clear roadmap to achieving personal fullfilment and business development through Connection, Authenticity, Re-engineering and Evolution
Reviews
‘Dare to C. A. R. E. is a well-written book looking at the intricacies of the customer experience in the times we live in, intertwined with the author’s own holistic personal journey, experience of life coaching and work in hospitality. With clear case study examples from the cruise ship industry, amongst others, it shows how these principles are relevant for any business. The author demonstrates how businesses can stay one step ahead of the game through use of the human touch and genuine connections. Carmen’s C. A. R. E. model is a spiritual approach to business transformation for individuals, teams and organisations.’
–Monica Or, MA, FIH, MCIPD – The Dancing Hotel Inspector, Founder of Star Quality Hospitality Consultancy, award-winning Hospitality Consultant, Amazon best-selling Author, Trainer, Hotel Judge and International Keynote Speaker
‘Dare to C. A. R. E. is a step-by-step guide for the type of business transformation and personal growth journey that will inspire you to make the difference you were born to make. We all have the ability to create a better future for ourselves and those around us, and each one of Carmen’s chapters provides the guidance we need to evolve and transform to become the best version of ourselves and powerfully impact the world around us. Make it your personal and professional growth handbook.’
–David Carruthers, MBA, Business Strategist, Mentor and Coach, Keynote Speaker, Founder of Future of Hospitality, Grow My Hospitality Business and David Carruthers Consulting
‘The book takes us through different experiences, from the individual level to the organisational level. Even if we refer to the business and the goals of creating experiences for customers, it is obvious that mental preparation, education, self-awareness, authenticity, development as an individual in spiritual and profes sional terms are indeed the cornerstones to achieve these goals. In this sense, the C. A. R. E. Model can help to better understand this transformational approach at an individual or group level.’
–Professor Dr Gabriela Țigu, Dean of the Faculty of Business and Tourism, Bucharest University of Economic Studies (ASE)
‘In a crowded field of business and self-help books, Dare to C. A. R. E. stands out for its innovative approach to merging customer-centric strategies with personal well-being. The author shares her perspectives and expertly guides readers on how to tackle challenges and overcome the complexities of life. Her writing is engaging and accessible, making it easy for readers to apply her wisdom to their own lives. Combining practical wisdom with an inspiring vision, the book defines a clear path to achieving sustainable growth and enhancing the human experience. If you are a business leader, aspiring manager, student or someone looking to thrive in today’s demanding world, this book delivers a transformational roadmap to success and well-being.’
–Adam Rowledge MBA, CMgr, FCMI, FHEA, Managing Director Rowledge Associates, Keynote Speaker, Lecturer Anglia Ruskin University, University of Sunderland and University of Buckingham
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